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Dialpad is an AI-powered customer experience platform that combines AI agents with human agents on a single platform to resolve customer issues in real time across voice and digital channels. The company serves market-leading brands including Netflix, Motorola Solutions, and Randstad, and is backed by top-tier investors including Andreessen Horowitz and GV.
As a Client Account Executive for Mid-Market, you will manage a portfolio of existing Dialpad customers while driving year-over-year revenue growth through strategic account management and expansion. You will serve as a consultant to clients, demonstrating the value of Dialpad's product suite and helping them achieve their business objectives.
Key responsibilities include:
- Owning the full sales process for your mid-market customer portfolio, from strategy through close
- Developing and executing a comprehensive territory account plan to consistently achieve quarterly goals and activity metrics
- Cultivating deep relationships with customers to understand their strategic priorities and expansion plans, aligning Dialpad's solutions accordingly
- Generating pipeline and driving an efficient, disciplined sales process
- Meeting or exceeding quarterly and annual revenue targets
- Collaborating cross-functionally with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and partners to maximize customer value and growth
- Ensuring customers continually realize value from their investment and driving positive outcomes for both the customer and Dialpad
You will report to the Sales Manager and work in a fast-paced, ambitious environment where curiosity, persistence, and empathy are core to success. This role is ideal for a sales professional who thrives on building strategic relationships and driving measurable business impact.
