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Dialpad is an AI-powered customer experience platform that combines AI agents with human agents on a single platform to resolve customer issues in real time across voice and digital channels. The company serves market-leading brands including Netflix, Motorola Solutions, and Randstad, and is backed by top-tier investors including Andreessen Horowitz and GV.
As a Client Account Executive (Commercial), you will manage a portfolio of existing Dialpad customers while driving year-over-year revenue growth. You'll act as a strategic consultant to clients, identifying opportunities to expand their use of Dialpad's product suite and demonstrating the value of additional offerings.
Key responsibilities include:
- Owning the full sales cycle for your customer portfolio, from opportunity identification through close
- Developing and executing a comprehensive account strategy to achieve quarterly and annual revenue targets
- Building and maintaining strong relationships with key stakeholders at customer organizations to understand their strategic priorities and expansion plans
- Creating detailed account plans aligned with quarterly goals
- Generating and working pipeline opportunities within your book of business
- Collaborating cross-functionally with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and partner teams
- Serving as a Dialpad product expert and trusted advisor to customers
- Ensuring customers consistently realize value from their investment and achieve positive business outcomes
You'll report to a Sales Manager and work in a hybrid capacity from Dialpad's Austin, Texas office. The role requires strong consultative selling skills, deep product knowledge, and the ability to identify expansion opportunities within existing accounts.
