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Dialpad is an AI platform for customer experience that resolves customer problems in real time across voice and digital channels. The company's AI agents learn from human agents and improve with every interaction, helping organizations understand customers, deliver better experiences, and increase operational efficiencies. Dialpad is backed by top-tier investors including Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile, and serves market-leading brands like Netflix, Motorola Solutions, and Randstad.
As a Client Account Executive, you will manage a portfolio of existing Dialpad customers while driving year-over-year revenue growth. You will serve as a strategic consultant to clients, demonstrating the value of Dialpad's expanded product suite offerings and ensuring customers continuously realize the value of their accounts.
Key responsibilities include:
- Owning the full sales process for your customer portfolio, from strategy through execution
- Developing and executing a comprehensive sales strategy for your book of business
- Creating territory account plans to consistently achieve quarterly goals and activity metrics
- Cultivating deep relationships with customers to understand their strategic objectives and expansion plans
- Aligning Dialpad's product suite with customer goals to drive expansion opportunities
- Generating pipeline and driving an efficient sales process
- Meeting or exceeding quarterly revenue goals and overall customer satisfaction metrics
- Collaborating with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Partners
The role is hybrid from Dialpad's Sydney office. Success requires strategic thinking, consultative selling skills, and the ability to manage complex customer relationships while driving measurable revenue outcomes.
