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Salary: USD 75,000 - 98,000 / annual
ERGO NEXT is a technology-led, full-stack provider of small business insurance, helping entrepreneurs thrive with fast, customized, and affordable coverage. Since 2016, the company has served hundreds of thousands of small business customers across the United States and is backed by industry leaders in insurance and tech.
This is a full-time hybrid position within the Claims Department. The role combines training delivery and content development as primary responsibilities, with secondary claim handling and administrative support duties during training downtime. As training demand grows, responsibilities will increasingly shift toward dedicated training work.
Key responsibilities include:
- Develop and maintain Claims Department training curriculum and content
- Plan and prioritize training needs for new projects, initiatives, and organizational changes
- Deliver training sessions to the Claims department on policies, procedures, and best practices
- Create and maintain training materials, job aids, and reference resources
- Partner with Claims Leadership to ensure departmental objectives are met
- Lead change management efforts through discussions, mentoring, and expertise sharing
- Identify knowledge gaps and implement performance improvement solutions
- Provide administrative support and handle claim files during training downtime
- Stay current with claims industry developments
- Support other special projects as assigned
The ideal candidate will be an engaging communicator with strong interpersonal and leadership skills, able to adapt to a fast-paced environment and shift fluidly between training, administrative, and claims responsibilities.
Requirements:
- 5+ years of claim handling experience in Commercial Auto, General Liability, or Professional Liability
- 3+ years of experience in training program development
- Bachelor's degree in business, education, training, or communications
- Strong communication, collaboration, interpersonal, leadership, and organizational skills
- Subject matter expertise in marketplace activities, industry concepts, and best practices
- Advanced research skills to ensure learning materials are relevant and current
- Engaging, enthusiastic, and effective communication skills with ability to meet various learning styles
- Creative and strategic thinking with flexibility to adapt to any environment
- Active listening skills with ability to recognize and offer solutions
- Comfort with shifting between training, administrative, and claim handling responsibilities
- Insurance coursework (CPCU, IIA) preferred
