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Salary: USD 263,900 - 448,600 / annual
ServiceNow is seeking a Chief of Staff, Head of Marketing Strategy & Operations to lead the evolution of marketing from a campaign-driven function to a business-like operation with strategic discipline and operational rigor.
Reporting to the CMO, you will own two interconnected mandates: (1) running the Office of the CMO as the strategic hub that keeps the marketing leadership team aligned and moving in sync with the business, and (2) leading marketing operations with the planning rhythm, performance systems, and business infrastructure that connect strategy to execution.
Key responsibilities include:
- Running the business of marketing: owning the operating model, planning rhythm, and performance systems that drive results
- Leading the Office of the CMO to ensure alignment and focus across the marketing leadership team
- Driving accountability by translating company goals into clear marketing priorities, budgets, and metrics tied to pipeline and revenue
- Building frameworks, processes, and governance to make marketing more agile and accountable
- Overseeing the Marketing AI Center of Excellence, driving AI adoption and innovation across strategy, content, and execution
- Partnering with Sales, Finance, and IT to define enterprise buying group engagement and measurement
- Leading program management for key initiatives end-to-end with clear ownership and measurable outcomes
- Managing M&A integration for marketing across teams and customer touchpoints
- Aligning brand, product, growth, and field teams to ensure effort and investment match impact
- Representing marketing across the enterprise in company forums and strategic initiatives
- Building and developing a high-performing organization that operates marketing like a world-class business
This is a senior leadership role built for someone who thrives on clarity, scale, and performance—equally comfortable as a trusted strategic advisor and hands-on operator.
Requirements:
- 15+ years leading marketing operations, strategy, or transformation in global, matrixed organizations
- Proven track record as an operator who scales complex systems with clarity, speed, and discipline
- Deep experience in planning, budgeting, performance management, and marketing ROI
- Demonstrated success leading transformation initiatives—simplifying complexity, modernizing processes, and driving accountability
- Experience leading senior teams across operations, planning, and emerging capabilities like AI
- Strong communication and influencing skills with ability to lead confidently in any room
- Calm, steady leadership style that brings focus and forward motion
Minimum 2 days per week in-office required at Santa Clara, CA location.
