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Beyond Aero is reimagining premium air travel by integrating scheduled flights, charter flights, and aircraft management services into a single digital-first platform. The company focuses on exclusivity, design, convenience, and personalized service for high-end travelers.
As a Charter Sales and Support Coordinator, you will be the operational backbone of Aero's private charter business. Reporting to the Charter Sales and Support Manager, you'll manage day-to-day logistics for charter operations while serving as the primary point of contact for charter guests and brokers.
Key responsibilities include:
- Serving as the main liaison between guests, brokers, crew members, vendors, and the Operations Control Center
- Reviewing and coordinating incoming charter requests and supporting vetting and execution
- Coordinating all pre-flight logistics: trip briefings, catering, aircraft stocking, ground handling, fueling, and presentation
- Ensuring trip documentation is properly received, distributed to crew, and maintained per company procedures
- Collaborating with Flight Attendants to communicate guest preferences and special requests
- Proactively monitoring charter operations to identify issues and escalate concerns
- Partnering with Fixed Base Operators (FBOs), ground operations, flight operations, and third-party vendors
- Verifying crew duty and flight time compliance with regulations
- Maintaining accurate operational records and guest preference documentation
- Identifying process improvements for charter operations and service standards
You'll need a Bachelor's degree or equivalent experience in aviation, hospitality, luxury travel, or logistics, plus 2–5 years in aviation operations, charter operations, customer service, or similar fast-paced environments. Strong organizational skills, attention to detail, excellent communication, and high-touch customer service experience are essential. You should be comfortable with Microsoft Office Suite and operational/CRM systems, able to work flexibly including evenings and weekends, and willing to travel as needed. Discretion and confidentiality handling sensitive guest information is critical.
