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As a Business Growth Specialist at Xero, you will drive measurable platform adoption by guiding small businesses to unlock the full potential of the ecosystem. You'll connect customers with advanced plan capabilities and tailored add-ons, helping them streamline operations while directly influencing subscription growth and long-term customer value.
Your daily work centers on consultative engagement, diagnosing specific customer challenges, and delivering tailored solutions aligned with business maturity. You will design sales playbooks, position key products like Payroll and Payment solutions, and empower small business owners to scale successfully.
You'll join a high-performing Customer Success team focused on proactive account growth and multi-product adoption. The team collaborates closely with marketing, product, and small business onboarding groups to shape the revenue roadmap and refine sales motions, combining data-driven insights with consultative expertise.
Initial responsibilities include partnering with high-potential small businesses using Salesforce to identify upsell and cross-sell opportunities, executing targeted growth campaigns with predictive analytics tools, testing and refining revenue playbooks and discovery methodologies, and collaborating with cross-functional teams to share customer feedback and influence product expansion.
The role offers flexible working with a modern office in Milton Keynes hosting regular team collaboration days. You'll need a background in customer success, account management, or consultative sales with a focus on product adoption. Key skills include discovering customer pain points, positioning ecosystem solutions, familiarity with Salesforce and modern data dashboards, ability to mentor peers, analytical thinking, and capability to manage customer portfolios independently while delivering on campaign objectives.
