SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Inc Authority, a corporate formation and business services company headquartered in Nevada, is seeking a Sales Manager to lead the Reno-based sales organization. This is a director-level role managing multiple frontline leaders and sales teams across inbound, outbound, renewals, and consultative sales channels in a call center environment.
You will own revenue targets and drive predictable growth for the Formation Nation sales motions. Key responsibilities include:
• Lead and develop frontline leaders (Assistant Sales Managers, Sales Managers, Team Leads) and individual contributors, setting clear performance expectations and holding teams accountable for revenue attainment, coaching quality, and compliance.
• Design and execute multi-motion sales strategies (inbound, outbound, renewals/retention, upsell/cross-sell) optimized for both performance and customer experience.
• Use data to run the business: analyze leader and team KPIs (conversion, contact rates, revenue per rep, quality/compliance metrics) and make decisive adjustments to staffing, coaching, and processes.
• Partner with Revenue Operations, Sales Operations, Finance, and Compensation to align lead distribution, staffing plans, quotas, and incentive structures.
• Ensure consistent execution of call standards, compliant scripting, required disclosures, and sales ethics in partnership with Quality, Legal, and HR.
• Lead change management through ongoing integration work (CRM standardization, workflow updates), translating enterprise decisions into clear direction for managers and specialists.
• Build and sustain a high-performance, inclusive culture that balances strong results with meaningful coaching, development, and career progression.
• Identify, develop, and retain leadership talent; coach managers on performance management and effective use of data and incentives.
• Collaborate cross-functionally with Marketing, Product, Customer Care, and Business Finance to improve the customer journey and support new launches.
• Anticipate and mitigate risks to revenue delivery, escalating proactively with clear scenarios and recommendations.
• Champion continuous improvement by identifying workflow friction, testing new approaches (including AI-enabled tools), and scaling successful practices.
Required qualifications: 5+ years progressive sales or revenue-driving experience; 5+ years leading leaders (managing managers) in high-volume call center or contact center environments; proven ownership of revenue targets and metrics-driven sales operations; demonstrated success managing multiple sales motions simultaneously; strong sales operations and analytics capability; track record building and retaining high-performing sales managers; deep understanding of contact center operations best practices (staffing, scheduling, lead routing, QA, compliance, dialer/telephony, CRM tools).
Occasional travel may be required. Inc Authority promotes a culture of diversity, inclusion, and work-life balance with core values of Service Excellence, Teamwork, Ownership, Respect, and Integrity.
