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Salary: CAD 77,775 - 103,700 / annual
ClassPass, part of the Playlist ecosystem, is seeking a bilingual Field Account Manager to drive growth and retention across fitness and wellness partners in Canada. You'll own a portfolio of top-tier partners, spending 70–80% of your time in the field conducting in-person visits, relationship-building, and strategic upselling across your region.
Key responsibilities include managing partner relationships through regular touchpoints, identifying upsell and expansion opportunities, surfacing partner pain points and positioning ClassPass solutions, building local presence within the fitness and wellness community, and exceeding monthly engagement and revenue goals. You'll balance field sales with inside sales tactics (phone, email, social), delegate transactional work to support teams, and maintain strong pipeline management using Salesforce and Salesloft.
You'll travel extensively by car and/or flight, with trips ranging from local day trips to multi-night regional travel. Flexibility and adaptability are essential as schedules vary based on customer and territory coverage needs.
Required experience: 2+ years of full-cycle B2B sales or account management with field sales exposure, consistent quota attainment, strong negotiation skills, and deep knowledge of your regional fitness and wellness market with active professional connections. You must be comfortable with cold outreach and warm relationship-building, identifying and attending networking events, and using Salesforce, Salesloft, and Microsoft tools. Bilingual French language proficiency (written and spoken) is required.
