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New Relic is seeking an Associate Technical Success Manager to drive post-sales technical adoption and expansion within enterprise customer accounts. This role bridges technical implementation and strategic business value, ensuring customers unlock the full power of the observability platform.
Key responsibilities include:
**Onboarding & Adoption**: Guide enterprise customers through onboarding to achieve committed consumption levels. Design and execute Mutual Activity Plans (MAPs) tied to business outcomes, with clear milestones and proactive risk mitigation.
**Technical Architecture & Expansion**: Deliver tailored product demonstrations focused on business outcomes (uptime, developer productivity, tool consolidation). Execute expansion Proof of Values alongside Account Executives. Perform whitespace mapping and co-create Architecture Blueprints aligned with customer long-term goals.
**Enablement & Relationships**: Lead personalized training sessions and technical workshops. Build strong connections with technical stakeholders (CTOs, VPs of Engineering, IT architects). Collaborate on Customer Business Reviews and executive dashboards to quantify ROI.
**Requirements**: 2+ years working directly with enterprise customers on technical adoption, customer success, or account expansion. Strong technical background combined with sales orientation and ability to build business justifications. Experience or interest in observability and performance monitoring tools. Familiarity with cloud platforms (AWS/Azure/GCP), Kubernetes, SRE practices, and foundational coding/scripting knowledge. Exceptional project planning, organization, and presentation skills.
