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GitLab is seeking an Associate Renewals Manager to drive customer retention and revenue expansion through the renewal process. In this role, you will maximize retention rates by engaging customers via phone, video, and email while minimizing churn and contraction. You'll execute the renewal process to retain or expand ARR, evaluate license usage for true-ups, and align customer business needs to generate renewal quotes. You'll provide renewals administration support to Renewals Managers and Account Executives, ensuring timely deal closure and accurate PO/order form completion for internal approvals. Collaboration with Sales and Customer Success teams on renewals strategy, leveraging customer analytics and metrics, is central to the role.
You should have related sales or customer experience (SDR, BDR, sales ops, deal desk, customer service, or CSM background). Demonstrated progressive experience with B2B software sales and subscription GTM approaches is required. Strong communication, interpersonal, and collaboration skills are essential, along with motivation, drive, and results orientation. You'll need solid negotiation, presentation, and closing abilities. Preferred qualifications include experience with technical products, DevOps, software development lifecycle, or application development. GitLab values align with your work approach.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and over 50% of the Fortune 100 trust GitLab. The company embraces AI as a core productivity multiplier, with all team members expected to incorporate AI into daily workflows.
