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HackerOne, a global leader in Continuous Threat Exposure Management (CTEM), is seeking an Associate Renewal Specialist to join its Revenue organization in Pune on a UK shift schedule. Reporting to the Manager of Customer Success, you will manage the renewal process for customer accounts, provide quoting support, and assist Sales teams with Salesforce administration.
In this role, you will collaborate with Customer Account Executives, Customer Success Managers, and HackerOne partners to align renewal strategies with account objectives. You will work to meet and exceed quarterly and annual retention quotas while cultivating strong relationships with existing accounts to facilitate timely renewals. Key responsibilities include negotiating with various stakeholders (business, procurement, legal), maintaining accurate sales forecasts, and providing day-to-day Salesforce support to the Sales team.
You will rapidly acquire knowledge of security, vulnerability management, and bug bounty programs while leveraging Salesforce and CPQ tools for account and opportunity management. The ideal candidate brings 2+ years of experience in software or web technologies renewal sales with exposure to technical audiences. Preferred experience includes the Internet security market and/or SaaS environments.
Required qualifications: proficiency with Salesforce and CPQ; strong understanding and ability to articulate new technologies and align value propositions with customer needs; excellent written and verbal communication skills; detail-oriented with exceptional organizational abilities; familiarity with Slack and Google Apps. You must thrive in a fast-paced, high-velocity environment and demonstrate a passion for both internal and external customer support.
HackerOne is committed to fostering an inclusive culture centered on customer obsession, transparency, and collaborative success. The company serves industry leaders including Anthropic, Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, the UK Ministry of Defence, and the U.S. Department of Defense.
