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Innovaccer is seeking an Associate Partner for Customer Success focused on payer relationships. This is a senior post-sale account leadership role accountable for renewals, expansion, value realization, and executive trust across a portfolio of enterprise healthcare customers.
You will operate as a post-sale Account Executive, owning the account narrative and driving measurable business outcomes. Your responsibilities span five core areas:
**Commercial Ownership**: You are directly accountable for Net Revenue Retention (NRR), renewal forecast accuracy, expansion pipeline progression, and account retention. You will drive expansion strategy and deal orchestration in partnership with Sales, identify and qualify expansion opportunities based on customer value realization, and maintain forward-looking account growth plans tied to customer business priorities.
**Executive Relationship & Value Leadership**: Serve as the primary executive contact for customer leadership (VP, SVP, C-suite). Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment. Articulate value in the language of cost efficiency, quality improvement, clinical outcomes, and operational scalability. Build trust through deep understanding of payer, provider, and healthcare operations.
**Strategic Account Management**: Own account strategy including stakeholder mapping, success plans, and risk mitigation. You are accountable for ensuring delivery outcomes align with contractual commitments and executive expectations. Partner with Customer Engineering Managers to ensure delivery aligns to promised outcomes. Proactively surface churn risk with documented mitigation plans and own account health through disciplined operating rhythms.
**Cross-Functional Leadership**: Act as the executive quarterback across Product, Engineering, Analytics, and Delivery for assigned accounts. Influence roadmap conversations using customer insights and market context. Ensure tight internal alignment on commitments, value delivery, and account health.
**Insight, Analytics & Storytelling**: Use data, analytics, and outcomes evidence to prove value delivered, support renewal justification, and enable expansion conversations. Translate complex analytics, clinical insights, and operational metrics into clear executive narratives.
Innovaccer offers 22 days of paid time off annually, best-in-class parental leave, recognition and rewards programs, and comprehensive insurance coverage including medical, dental, vision, disability, and life insurance.
**Requirements:**
- 8–12+ years in healthcare consulting, customer success, account management, or enterprise SaaS
- Strong background in healthcare operations, payer/provider models, or clinical analytics
- Comfortable setting direction, making judgment calls, and holding teams accountable without formal authority
- Proven experience owning senior executive relationships
- Demonstrated commercial mindset: understands revenue, margins, and growth levers
- Exceptional written and verbal communication skills
- Demonstrated ability to drive outcomes in ambiguous, fast-changing environments with distributed and offshore delivery teams
- MBA or equivalent strategic training strongly preferred
