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PartnerStack, an AppDirect subsidiary, is seeking an Associate Customer Success Manager to own customer outcomes for an assigned portfolio of accounts. You'll form direct partnerships with customers to uncover their success metrics and deliver timely value propositions aligned with their business objectives.
Key responsibilities include:
- Manage assigned accounts to ensure rapid time-to-value and measurable ROI, focusing on program optimization, expansion, and revenue generation
- Develop and execute growth and retention strategies for each customer
- Educate customers on PartnerStack's capabilities and advocate for solutions to their needs
- Establish regular cadence of communication: weekly/bi-weekly check-ins with key stakeholders and quarterly business reviews with executive leadership
- Gather and prioritize customer feedback and feature requests for internal teams
- Analyze customer engagement metrics and growth data to inform strategy
- Serve as a voice for customer needs internally and promote PartnerStack's value externally
You'll be instrumental in driving customer retention, expansion, and revenue growth while building strong, strategic relationships. This role offers the opportunity to influence PartnerStack's customer base and contribute directly to the company's financial success. The ideal candidate combines relationship-building skills with analytical rigor and a customer-centric mindset.
