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Cyera is hiring an Associate Customer Success Engineer to drive customer adoption and maximize ROI for enterprise clients using its AI trust and data security platform. In this role, you'll serve as the primary technical expert and trusted advisor for customers, guiding them from onboarding through sustained adoption and expansion. You'll work directly with practitioners and executives to understand their business challenges, design customized use cases aligned with their goals, and ensure they realize full value from their Cyera investment.
Key responsibilities include leading customer onboarding and training, proactively monitoring customer health and usage metrics, troubleshooting technical issues, and conducting Quarterly Business Reviews to evaluate progress. You'll act as the voice of the customer internally, advocating for feedback that influences product roadmap decisions. The role requires developing joint success plans, identifying and removing adoption blockers, and documenting best practices to share across the organization.
Expect to travel 25-50% annually to engage directly with clients and strengthen relationships. You'll leverage self-paced training resources to support customer education and collaborate cross-functionally with peers to address obstacles. This position offers the opportunity to work with Fortune 1000 enterprises at the forefront of secure AI adoption, making a tangible impact on how global organizations protect their data while embracing AI technology.
