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LaunchDarkly, a developer tools platform for feature management and software delivery, is seeking an Associate Collections Specialist to manage customer accounts and ensure timely payment collection. The role combines collections management, cash application, and customer issue resolution.
Key responsibilities include managing an assigned portfolio of customer accounts by monitoring aging reports and proactively following up on past-due invoices via phone and email. You will prioritize multiple accounts and competing deadlines independently, escalating complex or high-risk accounts as needed. The role requires building a track record of improving collections performance, including reducing days sales outstanding (DSO) and aged receivables, while negotiating payment arrangements that balance timely recovery with positive customer relationships.
Cash application and reconciliation duties involve applying incoming customer payments (checks, ACH, wire, credit card) to correct invoices in NetSuite, performing regular cash and account reconciliations, and researching discrepancies. You will serve as the primary contact for assigned customers on billing and payment questions, partnering with Sales, Customer Success, and Billing teams to investigate and resolve issues. AWS billing support is also included.
Reporting and process improvement activities include preparing aging and collections status reports for management, identifying bottlenecks in collections processes, and supporting month-end and quarter-end close activities.
Required qualifications include 2–3 years of collections, accounts receivable, or related finance experience; working knowledge of NetSuite; demonstrated history of improving collections outcomes; ability to work independently with high-volume accounts; excellent communication and problem-solving skills; strong attention to detail with financial data; and Microsoft Excel proficiency. Nice-to-have skills include B2B/SaaS experience, Salesforce or CRM familiarity, and exposure to credit review or revenue/AR accounting principles.
