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Henry AI is a fast-growing, AI-native proptech company redefining how commercial real estate professionals generate deal materials—pitch decks, BOVs, and loan packages—by combining generative AI with proprietary data integrations. Backed by tier-one VCs including Y Combinator and Susa Ventures, Henry is already used by 80% of the top CRE brokerages globally.
You'll join the Account Management team as an Associate, owning a book of commercial real estate broker accounts from onboarding through renewal. This is not a traditional account management role. You'll become deeply embedded in customers' businesses, understanding their goals, workflows, pain points, and how Henry can help them operate better. You'll think like a consultant and operate like an owner.
Key Responsibilities:
- Own a high-volume book of CRE broker accounts across onboarding, adoption, retention, renewal, expansion, and account health
- Understand each customer's business, workflows, team structure, priorities, and success metrics
- Drive adoption by embedding Henry into workflows that matter most to each account
- Identify and execute expansion opportunities across new teams, users, and use cases
- Lead renewal conversations with clear understanding of value delivered
- Build genuine, high-trust relationships through consistent, thoughtful engagement
- Approach customer problems consultatively: ask great questions, identify root issues, recommend solutions
- Bring customers ideas they haven't asked for yet based on business knowledge
- Turn customer insights into actionable feedback for Product, Engineering, and broader teams
- Take end-to-end ownership of customer commitments with strong follow-through
- Manage large numbers of moving pieces without dropping details
What You Bring:
- 1–3 years of experience in customer success, account management, consulting, or client-facing roles with meaningful ownership
- Exceptional relationship-building skills; you genuinely enjoy getting to know people and investing in long-term relationships
- Consultative mindset: curious, thoughtful, able to turn ambiguous problems into clear solutions
- Creative problem-solving ability; you don't need a playbook for every situation
- High ownership instinct; your default is "I'll take care of it"
- Proactive by nature; you create opportunities and solutions rather than waiting
- Commercial mindset; you understand how great customer outcomes drive retention and growth
- Highly organized; able to manage a large book of accounts without dropping details
- High-energy communicator; comfortable with calls, texts, emails, and live conversations
- Data-curious; comfortable using usage signals alongside qualitative context
- Low ego, high standards; willing to do whatever it takes for great customer experience
Why This Role:
You'll operate at a high-growth, category-defining AI company with real revenue, real customers, and strong momentum. You'll have meaningful ownership from day one, reporting directly to the Head of Customer Success and working closely with leadership, Product, Engineering, and Sales. You'll help shape how Henry serves customers and grows. You'll own relationships with a high-stakes, high-value customer base, develop judgment and commercial skills to become a strategic partner, and operate with high autonomy and trust to move quickly.
Compensation and Benefits:
- Competitive compensation
- Full medical, dental, and vision coverage
- 401(k)
- Daily lunch and dinner in-office
- Monthly workout stipend
- Clear growth trajectory as the company scales
Location: New York, NY, USA (In-office, 5 days/week)
