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Thunes is a global payments infrastructure company operating a Direct Global Network that enables real-time payments across 130+ countries and 80+ currencies. The company connects to over 7 billion mobile wallets and bank accounts worldwide, serving major clients including Uber, Deliveroo, Grab, and WeChat.
The Accounts & Operations Executive role bridges client relations and operational execution, reporting to the regional Head of Account Management in Barcelona. You will manage a portfolio of small to mid-sized accounts, serving as their primary point of contact and ensuring smooth day-to-day transaction operations.
Key responsibilities include:
- Managing account satisfaction and retention across your portfolio
- Identifying and pursuing cross-sell and upsell opportunities to drive revenue growth
- Acting as the day-to-day advocate for customers, gathering feedback and communicating needs internally
- Collaborating with product, sales, compliance, solution delivery, and operations teams to resolve issues and enhance customer experience
- Supporting rollout of new services and features, accounting for regional regulatory and competitive factors
- Owning customer requests end-to-end, coordinating internal resolution and delivering incremental value
- Maintaining clear, structured communication with customers and stakeholders on progress and next steps
- Ensuring accurate CRM and data tool records for data quality and completeness
- Building strong relationships with colleagues and customers to facilitate communication and quick issue resolution
Ideal candidates bring 2-5 years of B2B Account Management, Customer Success, or related client-facing experience, ideally in technology, SaaS, fintech, or financial services. Payments experience is strongly preferred. You should be tech-savvy with proficiency in Salesforce, Tableau, and Microsoft Office Suite, comfortable explaining product features, and data-driven in your approach. Strong English communication is essential; French or Spanish is a plus. You are organized, proactive, operationally focused, and possess solid negotiation skills.
