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Thunes is a global payments infrastructure company operating a Direct Global Network that enables real-time payments across 130+ countries and 80+ currencies. The network connects to over 7 billion mobile wallets and bank accounts, plus 15 billion cards via 320+ payment methods (GCash, M-Pesa, Airtel, MTN, WeChat Pay, etc.). Clients include Uber, Deliveroo, Grab, and major fintechs and banks.
The Accounts and Operations Executive bridges client relations and operational execution, serving as the primary point of contact for a portfolio of growing business accounts. You will manage day-to-day account health, ensure smooth transaction operations, troubleshoot bottlenecks, and identify cross-sell/upsell opportunities in collaboration with senior Account Managers.
Key responsibilities include: maintaining satisfaction and retention across your account portfolio; identifying and pursuing revenue-growth opportunities; advocating for customer needs internally; coordinating with product, sales, compliance, and operations teams to resolve issues; supporting rollout of new services; owning customer requests end-to-end; communicating clearly with customers and stakeholders; maintaining accurate CRM records; and building strong internal and external relationships.
You will report to the regional Head of Account Management and work from Thunes' Singapore headquarters, one of 14 global offices.
Ideal candidates have 2–5 years of B2B Account Management, Customer Success, or related client-facing experience, preferably managing small-to-mid-sized account portfolios in technology, SaaS, fintech, or financial services. Payments experience is strongly preferred. You are tech-savvy (Salesforce, Tableau, Excel, PowerPoint), operationally focused, data-driven, and process-oriented. Strong communication and basic negotiation skills are essential. Fluency in English and Mandarin Chinese is required.
