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Rocketlane is a fast-growing SaaS company focused on customer onboarding and professional services automation. As an Account Manager, you will own a strategic portfolio of enterprise customers and drive growth through relationship management, expansion opportunities, and consultative selling.
Your primary responsibilities include building trusted relationships with customer stakeholders across business and technical teams, understanding their objectives, and guiding them to expand their use of Rocketlane's platform and AI solutions. You will conduct regular executive business reviews to demonstrate ROI and align the product roadmap with customer goals.
You will identify and execute upsell, cross-sell, and AI expansion opportunities within existing accounts, develop strategic account plans with stakeholder mapping and growth forecasts, and maintain accurate pipeline and renewal forecasts. A key focus is monitoring product usage and AI adoption metrics to identify engagement gaps and drive customer value through data-driven insights and recommendations.
Collaboration is essential—you will work closely with Customer Success Managers, Solutions Engineers, Product and AI teams, Marketing, and Sales to deliver seamless integrated experiences. You will proactively identify risks to renewal or expansion, develop mitigation strategies, and serve as the customer advocate internally, providing structured feedback to Product and Engineering teams.
Required qualifications include 5-7 years managing enterprise accounts or in similar SaaS account management roles. You should have business and technical acumen to translate customer objectives into strategic plans and articulate the value of AI-driven solutions, with familiarity in Services and PSA domains preferred. Excellent communication and presentation skills are essential for engaging executive stakeholders and negotiating renewals and expansions. You must be data-driven, analytical, and comfortable with consultative selling and ROI-based value propositions. A customer-first mindset with strong organizational skills and the ability to manage multiple complex accounts is critical.
