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Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, automating bookings, expenses, invoice processing, and related workflows. The company serves over 12,000 organizations globally and employs 1,800+ people across 12 offices.
As an Account Manager Support for the DACH region, you will manage a large portfolio of mid-market and longtail customers across both Travel and Spend products. The role is primarily reactive, handling high-volume inbound customer inquiries and support requests. You'll serve as the primary point of contact for customer issues, escalating to technical teams when needed, and educating clients on product features and updates.
Key responsibilities include: rapidly resolving customer problems to maintain satisfaction; identifying patterns in support tickets to develop scalable processes; gaining deep product knowledge across both Travel and Spend solutions; and identifying cross-sell and growth opportunities within your account portfolio.
You will collaborate cross-functionally with product, engineering, and other teams to resolve systemic issues and improve customer experience. The role emphasizes efficiency, problem-solving, and the thoughtful use of AI tools to streamline workflows and prioritize high-impact work.
Required qualifications: native or advanced German and fluent English; interest in travel industry and/or SaaS; ability to thrive in fast-paced, high-volume environments; strong customer focus and problem-solving mindset; team collaboration skills; and basic commercial acumen to identify growth opportunities. The company values curiosity, ownership, and a learning mindset.
