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Perk (formerly TravelPerk) is an intelligent travel and spend management platform trusted by over 12,000 companies worldwide. The platform automates travel bookings, expenses, invoice processing, and related workflows to eliminate manual work and boost productivity.
As an Account Manager for SMB accounts in Central and Eastern Europe, you will own a portfolio of small and medium-sized customers and drive both customer satisfaction and revenue growth. Your responsibilities include:
• Managing a dedicated portfolio of SMB accounts across CEE markets, building deep relationships with key decision-makers and stakeholders
• Conducting thorough business reviews and leveraging data analytics to help customers maximize their usage of Perk's product suite
• Identifying and executing upsell and cross-sell opportunities to meet quarterly growth targets
• Developing strategies to solve customer problems and ensure long-term account health
• Serving as the primary liaison between customers and internal Perk teams, ensuring smooth product integrations and rollouts
• Prioritizing time effectively to maximize impact across your portfolio
You'll need a minimum of 2 years of account management or customer success experience, ideally in SaaS or travel-tech. Strong presentation and communication skills are essential, along with the ability to analyze data and translate insights for customers. Fluency in English is required; Spanish or Italian is a plus. The ideal candidate is empathetic, honest, trustworthy, and genuinely committed to customer success while maintaining a results-oriented mindset.
Perk offers competitive compensation with equity ownership, generous vacation, private healthcare or gym allowance, life insurance, wellbeing support through Spring Health, flexible compensation, 17 weeks' paid parental leave, 16 paid volunteer hours annually, up to 20 work-from-anywhere days, language lessons, and a four-week paid sabbatical after 5 years. The company has 1,800+ employees across 12 global offices with headquarters in London and Boston.
