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Rippling is a unified platform for HR, IT, and Finance that consolidates workforce systems—payroll, expenses, benefits, computers, and third-party app integrations—into a single system. The company has raised $1.4B+ from top-tier investors and is headquartered in San Francisco.
As an Account Manager for the SMB segment, you will be the primary relationship owner and "CEO of your book of business" for a portfolio of small-to-medium business customers. You will drive revenue retention and growth in one of Rippling's fastest-growing segments.
Key responsibilities include:
- Proactively engage customers at critical lifecycle moments: go-live, benefits renewal, executive business reviews, and contract renewal
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs using a solutions-based approach
- Build and maintain relationships with multiple internal and external stakeholders through remote and in-person meetings
- Navigate strategic sales processes and negotiate customer procurement and contract execution
- Develop and manage a pipeline of new cross-sell opportunities, product upgrades, and contract renewals to meet monthly targets
- Guide customers in optimizing their use of Rippling's back-office HR product suite
- Navigate complex customer issues and priorities while leading initiatives to meet company objectives for adoption, retention, and revenue growth
This is a hybrid-remote role based in the US, ideal for a self-driven, growth-minded professional with a proven track record in account management or similar customer-facing sales roles.
