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Braze is seeking an Account Manager to own a portfolio of established mid-market customers across Australia and New Zealand. You will operate as a commercial partner, helping customers mature their use of Braze's customer engagement platform while driving expansion and retention revenue.
Key responsibilities include managing a book of mid-market accounts (ACV $150K–$500K) with full accountability for renewals, upsells, and cross-sells. You will prioritize ruthlessly across your portfolio, directing time and executive attention to accounts where growth or risk is most material. You'll generate your own expansion pipeline through usage analysis, whitespace mapping, and maturity assessment, building durable relationships with marketing, CRM, and digital leadership teams at customer organizations.
You will partner closely with Customer Success to run account plans and business reviews that connect Braze performance to customer outcomes. You'll develop tailored commercial proposals, lead renewal and expansion negotiations, and identify retention risk early using adoption signals and account health metrics. Success requires maintaining accurate forecasts, achieving quarterly expansion and retention targets, and building repeatable plays that scale across a larger book.
You'll lead customer meetings both virtually and in person, with regular domestic travel and occasional international travel expected.
You bring 5+ years of progressive SaaS sales or account management experience, with a minimum of 3 years owning end-to-end customer relationships including renewals and expansion. You have a proven track record of exceeding commercial targets in fast-paced, high-growth environments and managing portfolios in the $150K–$500K ACV range. Experience in Martech, Adtech, CRM, marketing automation, or customer analytics is highly valued. You are an excellent collaborator, exceptional communicator, and self-starter with strong organizational skills and commercial acumen.
