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Face Reality Skincare is seeking an Account Manager for Professional Channel to drive strategic growth and retention of an assigned portfolio of professional skincare accounts. The role serves as a primary business consultant and trusted advisor to business owners and key decision-makers, developing customized business strategies that drive revenue growth, product adoption, and customer success.
Key responsibilities include:
- Managing the full customer lifecycle from onboarding through long-term partnership
- Conducting consultative selling and Joint Business Planning (JBPs) with accounts
- Leading Quarterly Business Reviews (QBRs) to assess performance and identify growth opportunities
- Developing data-driven account management strategies to maximize revenue and retention
- Providing education and guidance on product adoption and best practices
- Collaborating cross-functionally with Sales, Education, Marketing, Customer Success, Product Development, Finance, and Operations
- Serving as the primary point of contact for assigned accounts, ensuring exceptional customer experience
- Supporting execution of commercial initiatives and strategic business objectives
Face Reality Skincare was founded with the mission to give people clear skin for good. The company has developed the Clear Skin Method™, an adaptive approach combining in-clinic treatments from certified skincare professionals, personalized at-home product routines, and lifestyle guidance. With over 50 million people experiencing acne annually in the US, the company is addressing a significant market opportunity.
The role is hybrid, requiring onsite presence at the San Ramon corporate office Tuesday–Thursday, with remote work Monday and Friday. This position is not eligible for visa sponsorship; candidates must have existing US work authorization.
