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Skydropx is transforming logistics and seeking an experienced Account Manager to lead strategic management of a large enterprise customer portfolio. This role sits within a restructuring Customer Success organization and offers the opportunity to both manage key accounts and help build scalable processes for the Account Manager team.
Key Responsibilities:
- Own the relationship with a portfolio of large enterprise accounts, driving recurring revenue, retention, and revenue expansion
- Develop and execute account plans aligned with customer business objectives
- Monitor shipping cadence and identify declining activity before silent churn occurs
- Conduct reengagement and recovery strategies for at-risk accounts
- Identify expansion opportunities and conduct strategic outreach to key stakeholders and customer partners
- Help design and consolidate metrics, processes, and playbooks for the Account Manager team
- Propose and document replicable retention and expansion strategies for team-wide adoption
- Systematize resolution of complex issues, creating reference materials for the team (escalation flows, prioritization criteria)
- Deliver structured customer and team feedback to internal departments (Product, RevOps, Support) with supporting data
- Actively contribute to building team rituals, templates, and segmentation criteria
- Maintain complete and accurate customer profiles in HubSpot CRM
- Analyze recurrence and recency metrics to inform decisions and suggest process improvements
Required Qualifications:
- Proven experience in Customer Success, Account Management, or B2B sales with portfolio management history
- Strong negotiation skills
- Analytical mindset with autonomy to interpret metrics and act on insights
- Structured communication with management-level and decision-making stakeholders
- Proactive, solution-oriented approach
Desirable:
- Experience in freight, logistics, or e-commerce ecosystems
- Track record building or structuring processes
- Spanish language proficiency
Work Environment: 100% in-office at Aldeia Coworking - Estação in Curitiba. International, multicultural team. Full-time CLT employment contract.
