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Rippling is a unified workforce management platform that consolidates HR, IT, and Finance operations into a single system. The company has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia, and is based in San Francisco.
As a Mid-Market Account Manager, you will own the revenue retention and growth for a portfolio of mid-market customers—one of Rippling's fastest-growing segments. You serve as the primary relationship owner and "CEO of your book of business," guiding customers to optimize their use of Rippling's HR, IT, and Finance products.
Key responsibilities include:
- Proactively engage customers through critical lifecycle events: go-live, benefits renewal, executive business reviews, and contract renewals
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs using a solutions-based approach
- Navigate complex customer issues and priorities while leading initiatives to meet company objectives for adoption, retention, and revenue growth
- Manage customer success and expansion within your assigned portfolio
This is an office-based role with flexibility across four US locations: San Francisco, New York, Seattle, or Chicago. The ideal candidate is self-driven, growth-minded, and has a proven track record of success in account management or similar customer-facing roles at B2B SaaS companies.
