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ElevenLabs is an AI research and product company that has transformed voice interaction technology since January 2023. The company serves millions of users and thousands of businesses including Deutsche Telekom and Meta, backed by prominent investors like Andreessen Horowitz, ICONIQ Growth, and Sequoia with an $11B valuation.
This Account Manager role focuses on the LATAM region and partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The position combines hands-on technical execution with revenue growth responsibility.
Key responsibilities include:
- Advising enterprise customers on agent design, personas, conversation flows, tool integrations, and voice customization to deliver measurable business outcomes
- Guiding customers through best practices for deploying and scaling agents across web, mobile, and telephony channels
- Analyzing agent performance data and conversational logs to identify optimization opportunities that improve accuracy, user experience, and reliability
- Owning expansion outcomes across a defined portfolio of enterprise accounts, measured by net revenue retention and multi-product adoption
- Identifying expansion opportunities and driving cross-sell through deeper agent usage
- Partnering with Sales, Engineering, and Customer Success teams to convert technical success into durable revenue growth
Required qualifications:
- 5+ years of Customer Success or Account Management experience with complex B2B SaaS, Developer Tools, or AI/ML products in the Spanish LATAM region
- Fluent in Spanish and English
- Familiarity with building and deploying AI agents
- Experience with API integrations and SDK navigation
- Proven track record driving revenue outcomes, owning quotas, and closing cross-sell deals
- Strong problem-solving, technical, and analytical capabilities
- Excellent communication and relationship-building skills across organizational levels
- Deep understanding of LATAM market landscape and cultural nuances
- Self-motivated and able to work independently in distributed environments
ElevenLabs operates with a high-velocity, impact-driven culture emphasizing rapid experimentation, lean autonomous teams, and minimal bureaucracy. The company prioritizes talent over location and supports professional development through annual learning stipends, social travel budgets, and annual company offsites.
