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Salary: EUR 29,000 - 47,000 / annual
DoubleVerify is seeking an experienced Account Manager for its Milan office to manage a portfolio of digital advertising clients. This role combines strategic account management with commercial growth responsibilities, serving as the primary contact and trusted advisor for end-to-end client relationships.
Key responsibilities include:
- Owning client relationships and serving as the primary point of contact
- Conducting performance analysis and delivering actionable insights to optimize client outcomes
- Developing account strategies that align client objectives with DoubleVerify capabilities
- Identifying and implementing upsell and cross-sell opportunities
- Contributing to business reviews with performance insights and strategic recommendations
- Supporting adoption of DoubleVerify solutions across social and open web environments
- Managing escalations and resolving technical or service issues in coordination with internal teams
- Ensuring client deliverables meet quality standards and SLAs
- Conducting regular client contact through status calls, office hours, and quarterly business reviews
- Identifying churn risks and escalating to sales and management
The ideal candidate has 2-4+ years of account management or customer success experience with deep knowledge of the online advertising industry. Required skills include proficiency in Microsoft Office and Google Workspace, ability to manage multiple accounts simultaneously, and fluency in both English and Italian at business level. Experience with programmatic advertising platforms, measurement solutions, or verification technologies is highly desirable. The role requires hybrid work with at least three days per week in the Milan office.
