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WeTravel is seeking an Italian-speaking Account Manager to join its EMEA team supporting travel businesses across Europe. The role sits at the heart of the customer journey, combining account management, customer success, and strategic upsell responsibilities.
You'll manage relationships with travel organizers ranging from solo operators to growing companies, ensuring they maximize value from the WeTravel platform. Day-to-day responsibilities include answering client questions, resolving issues, identifying upsell and cross-sell opportunities, and serving as the primary point of contact for your accounts. You'll collaborate cross-functionally with Sales, Customer Support, and Product teams to gather feedback and shape product improvements.
Key responsibilities:
- Nurture and manage relationships with new and existing clients
- Proactively identify expansion and upsell opportunities
- Serve as primary contact for client questions and concerns
- Collaborate with Sales, Support, and Product on customer feedback
- Solve customer issues with a proactive, friendly approach
- Drive long-term client satisfaction and engagement
Required qualifications:
- Native or C2-level Italian speaker with full English proficiency
- 2+ years B2B account management or customer success experience
- Excellent written and verbal communication skills
- Strong interpersonal and customer service instincts
- Ability to manage multiple clients and priorities independently
- Solutions-oriented mindset and calm under pressure
- Willingness to travel up to 10% for client visits
- Full legal right to work in Italy (no visa sponsorship available)
Bonus qualifications include additional European language skills, SaaS sales experience, travel industry knowledge, and HubSpot CRM familiarity.
WeTravel offers unlimited paid time off, annual visits to Amsterdam HQ (2-4 weeks in company apartments), up to 4 weeks annual work-from-anywhere flexibility, extensive family leave, three paid volunteer days, and comprehensive onboarding. Employment is full-time under B2B contractor agreement with monthly USD payments.
