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Salary: EUR 54,000 - 74,000 / annual
Hive is a commerce operations platform revolutionizing e-commerce for direct-to-consumer brands across Europe. This Account Manager role is based in Berlin and focuses on managing and growing relationships with Hive's customer base of 600+ independent brands.
Key responsibilities include:
• Consult with customers on their growth journey, identify optimization opportunities, and support new product launches and market entries while owning end-to-end customer relationships
• Build and maintain strong relationships by serving as the primary connection between customers and the Hive team, identifying stakeholders and engaging with decision makers
• Collect and analyze customer feedback in collaboration with the product team to ensure customer-centric product development
• Onboard new customers into the Hive platform and processes, ensuring a best-in-class first experience
• Join a pan-European account management team supporting some of Europe's fastest-growing D2C brands
• Own operational health of merchant accounts by proactively coordinating between merchants and internal Operations, Support, and Fulfillment teams
Required qualifications:
• 2-5 years of experience in B2B Account Management, Sales, or Business Development
• Fluent in German (C2) and English
• Experience in a Start-Up, Software, or SaaS company (logistics experience is a plus)
• Entrepreneurial mindset with passion for building lasting relationships
• Strong analytical and empathetic communication abilities
• Ability to serve as the face of Hive to customers and bridge internal/external stakeholders
Compensation: €54,000–€74,000 annually (70% base / 30% variable). Benefits include 30 vacation days plus a 20-day paid sabbatical every three years, equity incentive plan, MacBook/laptop of choice, free weekly lunch at Berlin office, flexible working hours, and regular team events and offsites.
