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Salary: GBP 29,300 - 35,300 / annual
Deliveroo is seeking a French-speaking Account Manager to join its Commercial team in Manchester, supporting the SMB (small and medium business) segment in the French market. This is a desk-based consultancy role focused on helping independent restaurants maximize their success on the Deliveroo platform.
In this position, you will manage a diverse portfolio of restaurant accounts using a desk-based model, primarily via phone, email, and digital presentations. Your responsibilities include maintaining long-term relationships with French restaurant partners, driving engagement with national and local marketing campaigns to improve order volume and retention, and acting as a liaison between restaurants and internal Deliveroo teams. You'll use data-driven insights to identify performance barriers and implement creative solutions that enhance the delivery experience for partners.
Key responsibilities:
- Lead and grow a portfolio of SMB accounts through relationship management and consultancy
- Provide high-quality support via phone and video to French-speaking restaurant owners
- Execute marketing campaigns and identify opportunities to improve key performance metrics
- Bridge communication between restaurant partners and internal teams
- Analyze performance data to solve complex problems and drive partner success
You'll need professional fluency in French with confidence in business conversations, proven account management experience with strong relationship-building skills, excellent phone manner and communication abilities, analytical capability to understand complex problems using data, and creative problem-solving skills with enthusiasm for removing barriers.
The role is hybrid (3 days in Manchester office, 2 days remote) with a start date of September 7, 2026. Deliveroo is now part of DoorDash, providing opportunities to collaborate across a global platform.
