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Braze is seeking an experienced Enterprise Account Manager to drive commercial growth and retention across the ANZ region's largest and most complex customers. In this senior role, you will serve as the strategic commercial owner and executive partner for Braze's enterprise customer portfolio, orchestrating cross-functional teams to convert product adoption into measurable business outcomes and multi-year revenue growth.
Key responsibilities include owning commercial strategy and performance for a portfolio of enterprise customers with full accountability for renewals, expansion, and long-term revenue growth. You will build and sustain C-suite and functional leadership relationships, positioning Braze as a strategic partner. The role requires multi-threading across business units, brands, and markets to ensure coverage stability through organizational changes.
You will partner with Customer Success, Solutions Consulting, Services, and Partners to develop joint account plans and executive business reviews that connect Braze performance to enterprise business outcomes. You'll lead complex commercial negotiations including multi-year, multi-product, and consumption-based structures, working with Deal Desk, Legal, and Finance through formal procurement processes.
Additional responsibilities include building commercial expansion cases by translating usage data and maturity assessments into executive-ready proposals, identifying and mitigating retention risk through account health monitoring, achieving quarterly and annual expansion and retention targets, maintaining accurate forecasts, coordinating executive sponsorship, and leading customer meetings virtually and in-person with regular domestic and occasional international travel.
You bring 8+ years of progressive SaaS sales or account management experience with demonstrated success driving enterprise revenue growth and retention. You have minimum 5 years managing complex enterprise relationships end-to-end with full accountability for renewals and expansion across multi-product or multi-region portfolios. Experience managing accounts with annual contract values from $500K to $2M+ is required.
You have proven success negotiating multi-year enterprise agreements through procurement and legal processes, including commercial restructures and consumption-based models. You demonstrate credibility at C-suite level with a clear track record of value-based selling and enterprise account growth. Experience in Martech, Adtech, or broader CX space (CRM, marketing automation, customer analytics, email, content marketing) is highly valued.
You possess strong commercial and financial fluency, building ROI and value cases that withstand executive scrutiny. You are an excellent collaborator across Customer Success, Services, Marketing, Partnerships, and Sales. You communicate exceptionally well—confident presenter, persuasive writer, trusted relationship builder with strong verbal, written, and numerical fluency. You demonstrate organizational discipline, self-starter mentality, high accountability, and sound commercial judgment.
