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Braze is seeking an experienced Enterprise Account Manager to drive commercial growth and retention across the ANZ region. You will own the commercial strategy and performance for a portfolio of Braze's largest and most complex enterprise customers, acting as a strategic partner to C-suite executives and functional leaders.
Key responsibilities include: managing full commercial lifecycle (renewals, expansions, long-term revenue growth) for enterprise accounts with annual contract values from $500K to $2M+; building and sustaining relationships at executive level; orchestrating cross-functional teams (Customer Success, Solutions Consulting, Services, Partners) to drive joint account plans and executive business reviews; leading complex commercial negotiations including multi-year, multi-product, and consumption-based structures; developing expansion business cases using usage data and maturity assessments; identifying and mitigating retention risk through account health monitoring; achieving quarterly and annual expansion and retention targets; maintaining accurate forecasts with clear visibility into deal progression and dependencies; coordinating executive sponsorship alignment; and conducting customer meetings virtually and in-person with regular domestic and occasional international travel.
You bring 8+ years of progressive SaaS sales or account management experience with demonstrated success driving revenue growth and retention for enterprise customers. You have minimum 5 years managing complex enterprise relationships end-to-end with full accountability for renewals, upsells, and expansions across multi-product, multi-brand, or multi-region portfolios. You are credible in the boardroom, rigorous with detail, comfortable navigating complex organizations and long procurement cycles, and thrive in high-performance cross-functional environments. Experience in Martech, Adtech, or broader CX space (CRM, marketing automation, customer analytics) is highly valued. You demonstrate strong commercial and financial fluency, exceptional communication skills, and proven ability to influence at C-suite level through value-based selling.
