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Airwallex is a unified payments and financial platform serving over 250,000 global businesses. The Enterprise Account Manager role focuses on managing a portfolio of strategic enterprise customers, building trusted relationships across multiple stakeholder functions, and driving revenue growth through renewals, upsells, and expansion opportunities.
Key responsibilities include growing gross profit from existing accounts, executing strategic account plans with 12-18 month growth roadmaps, leading commercial negotiations and renewals, conducting executive business reviews, and coordinating complex cross-functional initiatives involving Sales, Solutions Engineering, Product, Operations, Legal, and Customer Success teams. You will maintain CRM discipline, track opportunities and forecasts, and translate customer feedback into product and go-to-market improvements.
The ideal candidate brings 5-6 years of enterprise or strategic account management experience, with a proven track record of account retention and expansion. You should have strong multi-stakeholder relationship management skills, particularly with senior commercial, finance, operations, and technology leaders. Experience in fintech, payments, financial services, or B2B SaaS is required; experience with API-enabled products, cross-border payments, treasury, or embedded finance is preferred. You combine commercial acumen with strong communication and negotiation skills, operate with data-driven discipline, and thrive in complex, cross-functional environments. This is a quota-carrying role based in London.
