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Salary: EUR 127,000 - 160,000 / annual
Algolia is a market leader in AI Search, powering over 30 billion search requests weekly for 18,000+ businesses including Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. The company raised $150 million in Series D funding in 2021, valuing the company at $2.25 billion.
As an Account Manager, you will own and grow a portfolio of existing Commercial customers, driving retention and expansion revenue. You will build strong relationships with key stakeholders, uncover expansion opportunities (upsell and cross-sell), and ensure customers realize measurable value from Algolia's platform. This is a strategic, high-ownership role requiring autonomy and a consultative approach.
Key responsibilities include:
- Managing a large portfolio of existing customers with accountability for recurring revenue retention and growth
- Developing deep understanding of customer business objectives and success criteria to identify expansion opportunities
- Acting as primary commercial point of contact, building trust-based relationships with key decision-makers
- Driving account planning and execution strategies aligned to customer goals
- Leading commercial conversations including renewals, pricing discussions, and expansion opportunities
- Partnering with Customer Success, Solutions Engineering, Support, and cross-functional teams to address customer needs
- Monitoring account health and usage signals to identify and mitigate churn risk
- Maintaining accurate forecasting and pipeline management for your book of business
- Serving as trusted advisor, bringing insights and best practices aligned to Algolia's market position
Algolia operates a flexible workplace model emphasizing impact and output over physical location. The Paris office is available with hybrid-remote flexibility.
REQUIREMENTS:
- Fluent in Dutch and English
- 4+ years in B2B SaaS sales or account management, with ownership of renewals and expansion revenue (ideally eCommerce or digital experience platform background)
- Strong customer-first mindset with genuine interest in building long-term relationships
- Proven experience managing and growing a book of business (Account Management, Customer Growth, Renewals, or Account Executive roles with install base focus)
- Demonstrated ability to identify and close expansion opportunities within existing accounts
- Strong collaboration skills and ability to engage cross-functional partners
- Comfort operating in high-growth, dynamic environment managing high volume of accounts with attention to detail and prioritization
NICE TO HAVE:
- Experience with SaaS, APIs, or developer-focused products
- Familiarity with usage-based or consumption-based business models
- Knowledge of Dutch and/or Nordic markets
