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Salary: USD 80,000 - 110,000 / annual
Vetcove is modernizing the $50B+ animal health industry with a suite of platforms including a procurement marketplace, home delivery ecommerce, and practice management system. Over 25,000 veterinary hospitals across all 50 states use Vetcove daily. The company is backed by Y Combinator and top-tier venture investors.
As Account Manager–Customer Success, you'll be the primary point of contact for key veterinary clinic accounts, balancing day-to-day communication with strategic advisory responsibilities. You'll host weekly client meetings, manage action items, and serve as a long-term strategic partner. Your responsibilities include crafting client agendas, collaborating cross-functionally with product, engineering, and onboarding teams, and project-managing catalog updates, marketing campaigns, and custom reporting requests.
You'll analyze account performance, create data-driven presentations highlighting optimization opportunities, and deliver performance updates to senior stakeholders. You'll work closely with product and engineering on the client feedback loop, bug identification, and resolutions. Additionally, you'll support the onboarding of new acquisition clinics and nurture corporate relationships to drive affinity, loyalty, and trust in the Vetcove platform.
This role requires 4+ years of account management experience, a bachelor's degree, and exceptional communication skills (verbal, written, and presentation). You should be comfortable presenting to senior leadership, have strong time and process management abilities, and experience developing client-facing reports with actionable insights. Proficiency in Microsoft Office (especially PowerPoint and Excel) is essential. You'll need a strong desire to learn and help define an emerging function in a rapidly growing startup, plus willingness to travel for client-facing events.
