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Scarlet is a healthtech company that combines clinical, technical, and regulatory expertise with AI agents and software to accelerate medical device certification. The company helps ambitious technology companies cut a year or more from certification timelines for AI-enabled medical devices and compress product-update cycles from months to weeks.
As Account Manager (Customer Outcomes Specialist), you will own complex customer relationships with forward-thinking health tech companies navigating regulated product development. You'll serve as the central point of accountability, ensuring customers achieve their desired outcomes on time with clear communication throughout their journey.
Key responsibilities include:
- Building long-term, trust-based relationships with health tech innovators and regulated-industry companies
- Acting as the primary point of contact and accountability for customer success, from onboarding through expansion
- Listening closely to customer needs and surfacing insights to keep internal teams aligned on what customers value
- Identifying and eliminating friction early—whether process confusion, scope drift, or unspoken frustrations
- Owning critical moments in the customer lifecycle, keeping customers focused and confident even through complex paths
- Managing multiple workstreams and connecting dots across technical, clinical, and regulatory teams
You bring 3+ years of experience owning complex B2B customer relationships, ideally in health tech or regulated industries. You operate with a bias for action, have strong project management skills, and communicate with clarity and precision. You thrive in fast-paced, innovative environments and are comfortable working asynchronously.
