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AlphaSense is a market intelligence platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company combines AI-driven search with curated content (equity research, company filings, event transcripts, expert calls, news) to help sophisticated organizations remove uncertainty from decision-making. Founded in 2011 and headquartered in NYC with 2,000+ employees globally, AlphaSense recently acquired Tegus to expand its product and content capabilities.
The Account Manager, Corporate role is part of the Customer Success team, reporting to the Director of Account Management. You will serve as the primary point of contact for corporate clients, managing inbound queries, outbound engagement, relationship updates, and renewal discussions across a diverse portfolio of Fortune 1000 and financial institution clients.
Key responsibilities include: maximizing retention rates across your book of business; identifying and driving adoption of AlphaSense solutions into other business units to uncover expansion opportunities and exceed revenue goals; identifying revenue at risk to prevent churn; forecasting retention; collaborating with Account Executives to identify growth opportunities; deeply understanding client business structures, roles, and performance metrics to communicate effectively with users and decision-makers; cultivating strategic relationships to position AlphaSense as a business partner rather than a vendor; and conducting business reviews with stakeholders.
You will also serve as an internal voice of the customer, extracting insights and feedback to inform product, marketing, and sales strategy. The role requires versatility across industries and verticals, strong business acumen, and commitment to effective processes.
Ideal candidates are relationship-driven with demonstrated success managing and growing relationships within large enterprises; subject matter experts with strong internal and external relationship management skills; intellectually curious and quick to learn and adapt; passionate about SaaS best practices; committed to delivering results with grit and initiative; and exceptional communicators able to distill complex issues for audiences ranging from analysts to C-level executives.
