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Fin is an AI Customer Agent company building the highest-performing AI customer support solution on the market. The company enables businesses to deliver exceptional, always-on customer support across service, sales, and ecommerce channels. Founded in 2011, Fin is one of the largest private software companies globally with nearly 30,000 customers.
As an Account Manager (Commercial) in the EMEA region, you will drive growth of an existing customer book while building long-term partnerships. The role combines account management with proactive business development, requiring you to independently manage your pipeline through account development and outbound efforts within large accounts.
Key responsibilities include: managing the renewal lifecycle for your book of business; employing a structured, data-driven sales approach with accurate weekly forecasting; acting as a consultative partner using value selling and ROI analysis to solve customer problems; multithreading within accounts to provide industry-specific advice; leading cross-functional account teams (Solution Engineers, CSMs, Product, Marketing) to close complex deals; developing deep product and AI fluency to articulate how Fin's solutions connect to customer KPIs; and building strong relationships by understanding customer workflows, business metrics, and executive priorities.
You will need 3+ years of B2B SaaS closing experience with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is advantageous. Required skills include business development mindset, consultative and strategic acumen, technical and AI curiosity, cross-functional influence, and exceptional communication. Bonus qualifications include practical experience with Value Selling or MEDDPICC, familiarity selling AI-enabled products, and additional European languages.
