SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Nivoda is a B2B marketplace operating system for the global jewellery industry, connecting retailers with suppliers of natural diamonds, lab-grown diamonds, gemstones, melee and finished jewellery. Operating in 70+ countries with $300M+ in annual transactions, Nivoda is modernizing a $350B industry that still relies heavily on phone calls, spreadsheets and handshakes.
You will be Nivoda's first dedicated Account Manager for Australia & New Zealand, joining a remote-first, low-hierarchy commercial team reporting to the GM for North America & APAC. You will own the existing ANZ customer base of ramped jewellery retailers and be measured on retention and growth of your book rather than new business acquisition.
Key responsibilities include:
- Serve as primary commercial contact for a book of established ANZ jewellery retailers
- Protect and grow net revenue retention; identify and act on churn risk early
- Expand share of wallet across product categories: natural diamonds, lab-grown, melee, gemstones and finished jewellery
- Execute structured win-back plays for lapsed and declining accounts
- Conduct regular business reviews with top accounts covering pricing, stock, service and growth plans
- Take clean handoffs from the Account Executive as newly won customers finish ramping
- Collaborate with operations, support and finance teams to resolve customer issues (deliveries, returns, QC, credit)
- Maintain accurate Salesforce records including activity, account health and revenue outlook
- Provide customer and market insights to inform product, pricing and supply decisions
- Represent Nivoda at trade fairs and industry events across AU & NZ as needed
The role offers flexible working hours, unlimited holiday allowance, and the opportunity to join during an exponential expansion phase with direct access to leadership and visible regional impact.
REQUIREMENTS:
- 3+ years in B2B account management, inside sales or customer success with a revenue or retention target
- Proven track record of retaining and growing existing accounts (not just closing new business)
- Commercial acumen: comfortable discussing margin, pricing and stock with business owners
- Organised and self-directed; able to manage a large book remotely without day-to-day oversight
- Strong CRM discipline (Salesforce or similar)
- Based in Australia with full working rights and ability to cover AU & NZ time zones
- Excellent written and spoken English
NICE TO HAVE:
- Experience in jewellery, diamonds, watches or luxury goods
- Marketplace, wholesale or trading business background
- Experience selling to SMB owner-operators
- Comfort with data and ability to build account views in spreadsheets or BI tools
