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Salary: USD 80,000 - 90,000 / annual
Vox Media is seeking an Account Manager to own post-sale execution across all campaign types including digital media, programmatic, branded content, editorial sponsorships, experiential, social, and audio. This role serves as the extension of the sales team once a deal closes, acting as the trusted point of contact for clients and agencies throughout campaign delivery and renewal.
Key responsibilities include:
Owning the post-sale relationship: Serve as the main point of contact for clients and agencies from verbal agreement through campaign wrap and renewal. Build trust and act as a natural extension of the sales team. Lead client communications and campaign execution via asset collection, proactive troubleshooting, reporting, and performance analysis. Feed historical insights into pre-sale strategy for returning clients.
Running flawless execution: Manage a high-volume book of business spanning large, complex campaigns and smaller, fast-moving ones. Act as the internal authority on each client's campaign intricacies, advising operations, editorial, creative, and production teams. Remove blockers, enforce scope, and keep all campaign elements launching on time while minimizing revenue risk. Lead legal conversations on terms and usage rights. Support Revenue Accounting with billing actualization.
Driving incremental revenue: Proactively identify and pitch upsell opportunities. Monitor performance and revenue risk in collaboration with AdOps, using strong results as entry points for expansion conversations. Optimize campaigns to hit or exceed KPIs, leveraging performance as your best upsell pitch.
You will collaborate with multiple teams across the media business, including ad operations, editorial, creative, legal, accounting, and production teams. This is a hybrid role based in New York, NY.
