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Tive is a supply chain visibility platform that uses IoT and tracking technology to ensure shipments arrive on time and in full across road, rail, ocean, and air transport. The company serves customers across multiple verticals, with a focus on reducing delays, theft, damage, and spoilage.
As an Account Manager focused on the Food & Perishables vertical, you will serve as a strategic consultant to customers, managing their accounts from onboarding through renewal. Your primary responsibilities include:
• Onboarding new clients and ensuring smooth implementation of Tive's solutions
• Evaluating and analyzing customer needs to optimize product adoption
• Cultivating and maintaining healthy, long-term customer relationships
• Managing customer product and service orders
• Managing contract renewals and driving retention
• Promoting customer loyalty by building trust and transparency
• Acting as a customer advocate and re-engaging at-risk accounts
• Tracking and demonstrating the value customers derive from Tive's platform
• Contributing to revenue retention and growth targets
This is a dynamic role that combines customer success, relationship management, and strategic account planning. You will have exposure to all aspects of the business and work in a collaborative environment. Compensation is performance-based, with opportunities to grow as you demonstrate impact on customer satisfaction and retention metrics.
