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Teya is a Series C fintech platform serving local businesses across Europe—cafes, restaurants, salons, shops, and entrepreneurs—with simplified financial tools, thoughtful design, and genuine human support. As an Account Manager, you'll be a trusted partner to our clients, responsible for building and maintaining long-term relationships while maximizing account value.
Key responsibilities include: developing deep partnerships with clients and understanding their business needs; identifying upsell, cross-sell, and service expansion opportunities to maximize account potential; owning client satisfaction metrics (NPS) and retention strategy to minimize churn; analyzing account performance, preparing reports, and translating insights back to the product team; and collaborating with international colleagues to share best practices and drive continuous improvement.
You'll need at least 3 years of proven experience in account management, sales, customer success, or a similar role. Required skills: fluent Czech/Slovak (C1) and English (B2); strong customer orientation and empathy; comfort with data analysis and tools like Excel or Google Sheets; excellent communication and presentation abilities; adaptability in a dynamic fintech environment; strong organizational and time-management skills; and proactive, self-motivated approach to relationship building. Experience with upselling, cross-selling, and identifying growth opportunities is a plus.
Teya operates with flexibility—no fixed hours, remote work by arrangement—within a small, informal team structure that's part of an international group. You'll manage multiple client accounts simultaneously while maintaining high standards of service and reliability.
