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SmithRx is a venture-backed healthtech company disrupting the Pharmacy Benefit Management (PBM) sector with a next-generation drug acquisition platform. The company has onboarded hundreds of thousands of members since 2016 and is rapidly expanding its customer base.
As an Account Manager, you will own the post-sale success and satisfaction of assigned SmithRx customers. You will serve as a trusted advisor and business partner to clients' operational leadership, beginning involvement at implementation kick-off and maintaining comprehensive client success plans throughout the relationship.
Key responsibilities include:
- Ensuring customer satisfaction and retention of assigned accounts
- Building trusting relationships with client operational leadership
- Developing and maintaining detailed understanding of customers' business challenges
- Managing client success plans and coordinating cross-functional SmithRx teams to achieve stated business goals
- Conducting reporting and data analysis based on client needs
- Applying project management skills to resolve escalated issues
- Identifying product gaps through business impact assessments
- Prioritizing escalations and assessing attrition risk with mitigation planning
You will bring 3-5 years of direct account management or relationship management experience in healthcare, with strong knowledge of commercial health insurance and pharmacy benefits preferred. You demonstrate a growth mindset, executive-level communication skills, and expert conflict resolution abilities. You are self-driven, results-oriented, and able to work independently while collaborating effectively across teams. A bachelor's degree or equivalent experience is required.
