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Payoneer is a global financial platform founded in 2005 that simplifies cross-border business operations. The company serves over 2,500 employees and customers across 190+ countries, offering solutions in global payments, compliance, multi-currency management, workforce management, working capital, and business intelligence.
As an Account Manager, you will manage a large portfolio of existing client relationships using a hybrid model combining one-on-one engagement with top clients and one-to-many outbound-led strategies. Your responsibilities include:
• Manage and grow a large pool of existing client relationships, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities
• Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies
• Perform outbound outreach including cold calls, identify opportunities, activate customers, and drive commercial outcomes
• Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively
• Drive retention and cross-selling initiatives, identify business opportunities, and define go-to-market strategies leveraging customer insights
• Build success stories, case studies, and business reports to showcase impact and support internal and external alignment
• Lead educational initiatives including webinars and workshops to drive ongoing engagement within the portfolio
• Own the end-to-end commercial process including demos, proposals, negotiations, and closing long-term agreements
Required qualifications: Bachelor's degree (preferably in business or engineering), fluency in English and Ukrainian, 2+ years of account management, sales, business development, or relevant experience, expertise in developing business cases and financial analyses, strong written and verbal communication skills, ability to present business cases to key stakeholders, and high organizational ability to work under pressure.
Preferred experience includes high-volume outbound environment expertise, CRM platforms (Salesforce), sales reporting, familiarity with payment industry and ERP/invoicing/reconciliation tools, proven track record with international clients across diverse industries, and B2B consultative selling experience.
