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NationGraph is a govtech SaaS company founded in 2024 that makes public sector data accessible and actionable for businesses selling to cities, counties, state agencies, schools, and special districts. The company provides a data and intelligence engine that delivers buying signals derived from millions of public sector sources.
As Account Manager, you will own a portfolio of customer accounts post-sale, serving as the primary point of contact and trusted advisor. Your core responsibilities include driving product adoption through onboarding sessions, training, and custom workspace configurations; monitoring account health using product usage data and regular check-ins to identify risks and expansion opportunities; managing renewals and upsells to ensure customers see clear ROI; and collaborating with sales, product, and engineering teams to relay customer feedback and influence the product roadmap.
You will also build and maintain case studies and testimonials from satisfied customers to support marketing and sales efforts. Success in this role requires managing a book of business with clear retention and expansion targets, and the ability to retain and amplify revenue generation from your coverage.
The ideal candidate has 2+ years of experience in account management, customer success, or related client-facing roles in B2B SaaS. You should have strong communication skills to explain complex product features clearly and build trust with stakeholders at all levels. Comfort with data is essential—you'll pull usage reports, spot trends, and use data to drive conversations. You're proactive, organized, and follow up before being asked. A genuine interest in government, public sector, and technology is required.
Nice-to-have qualifications include experience in govtech or edtech, familiarity with CRM tools like HubSpot and customer success platforms, experience with procurement data or government contracting, and a background in onboarding or training customers on technical products.
The company offers competitive salary plus early-stage equity, unlimited PTO, high-quality health insurance with dental and vision coverage, and company-provided lunches Monday through Thursday. The default is in-person work with flexibility for remote work when needed to maintain work-life balance.
