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Namespace Labs is a developer infrastructure platform that accelerates CI/CD pipelines, helping engineering teams ship faster by eliminating bottlenecks in build times, test execution, and deployment cycles. The company serves hundreds of organizations globally with a usage-based pricing model.
As Account Manager, you will own the full customer lifecycle—from inbound lead qualification through onboarding and long-term account growth. You'll manage a portfolio of existing customers, staying close to usage trends and identifying expansion opportunities as their needs scale. Your responsibilities include leading commercial conversations around pricing, renewals, and contract negotiations; building trusted relationships with technical engineering teams; and serving as the primary point of contact for customer success.
You'll work closely with the founding team and engineering organization to ensure customers receive an exceptional experience at every touchpoint. This role requires gathering customer feedback, translating technical requirements into commercial opportunities, and proactively driving account growth. You'll also integrate with internal teams to stay aligned on product roadmap and customer needs.
The ideal candidate has prior experience in account management, customer success, or sales—ideally selling to engineers or technical teams. You're comfortable with usage-based pricing models and understand how to manage customer growth as consumption scales. You communicate clearly with both technical and non-technical stakeholders, have an affinity for technology, and are organized and proactive in managing multiple priorities. Above all, you take ownership, solve problems hands-on, and thrive in fast-moving environments with ambiguity.
