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MOO is a design-led, technology-driven company that brings brands to life through sustainable print and merchandise products. Founded in 2004, MOO has grown to serve half a million customers globally, with offices in London (HQ), Boston, East Providence, Denver, and Cape Town. The company has achieved significant milestones including a Queen's Award for Enterprise, $1bn+ in lifetime revenue, and recognition as one of the Guardian's top 10 UK startups.
MOO's Business Services division offers an online platform enabling businesses to create and scale beautiful print products. The team serves diverse clients ranging from large corporations seeking brand consistency to creative resellers partnering with MOO to deliver designs to their own clients.
You will join a sales team of 6-7 representatives (Account Executives, Account Managers, and a Sales Manager) based in East Providence, RI. As Account Manager, you will be the primary MOO contact for Business Services clients, responsible for onboarding new accounts, understanding client business needs, and driving growth within your book of business. Your focus will be on customer retention, proactive account management, and delivering exceptional service that encourages expansion.
Key responsibilities include: serving as the main point of contact for assigned Business Services accounts; understanding client objectives and acting as an internal advocate; proactively identifying growth opportunities and influencing activity within your territory; collaborating with Account Executives, Design Services, and Customer Success teams; and maintaining high customer satisfaction through consistent, fantastic service delivery.
You will report to a US-based Sales Manager and work in a collaborative environment where team success is paramount. The ideal candidate combines strong sales acumen with a genuine commitment to customer experience, demonstrates energy and drive to make an impact from day one, and is ready to be a hands-on team player.
