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Modal is building a new infrastructure layer for AI, data, and compute-intensive applications. The company provides a serverless cloud platform enabling instant GPU access, sub-second container starts, and native storage for customers like Lovable, Ramp, Cognition, DoorDash, and Suno. Modal recently raised a $355M Series C at a $4.65B valuation and has crossed $300M+ ARR.
You will be one of the first Account Managers at Modal, reporting to the Regional Director of Account Management. This is a founding role where you'll build the account management function from scratch alongside the founding team. You'll own a book of business from day one, responsible for retention and expansion revenue across your accounts. The role spans fast-moving AI startups to large enterprise teams running critical infrastructure on Modal.
Your responsibilities include:
- Building Modal's account management function and iterating on processes, playbooks, and customer cadence as the company scales
- Owning a revenue target and delivering on it across your book of accounts
- Growing accounts from their first use case into expanded deployments and standardization across the Modal platform
- Working directly with Developers and ML teams to understand their workloads and how Modal fits
- Translating technical requirements and triaging deeper technical work to Field Development Engineers (FDEs) and Product teams
- Collaborating cross-functionally with Sales, Solutions Architects, FDEs, Support, and Product to grow accounts and feed customer signal back into the roadmap
- Traveling to customers as needed to support key accounts and drive expansion opportunities
This is a commercial role measured on revenue, not health scores. You are not responsible for technical delivery, bug fixes, or ticket triage. You drive growth by understanding customer needs and pulling in the right internal resources.
REQUIREMENTS:
- Customer-facing experience: you've owned or supported a revenue target in a highly technical, consumption-based business
- Technical depth: you work autonomously with Developers through C-suite executives and understand core parts of the developer tech stack
- AI builder: you're hands-on building with AI tools, not just consuming pre-built workflows
- Ownership mindset: you run your book of business and projects like a CEO, with high organization, stability, predictability, and pace
- Learning velocity: you operate with a "what can I do today" mindset, move fast, take learnings, and iterate
- Cross-functional partnership: low ego, easy to work with, highly accountable, receptive to feedback, and valued by internal teams
NICE TO HAVES:
- Experience as a Technical Account Manager, Solutions Engineer, Solutions Consultant, or similar role
- Engineering certification (Computer Science degree, professional bootcamps)
- Early GTM hire experience at a fast-growing startup
- Exposure to GPU spend, model training, or inference workloads
About Modal Labs
AI / Data / Infrastructure — serverless cloud platform for AI, data, and compute-intensive applications.
